We have prepared a list of questions that will help you with any technical issues.
If you can’t find the answer below, please contact us by following the next link:
Technical enquiries
We regularly update our system to use the latest technology.
It’s important to keep your browser up to date, in order to:
- keep your device secure
- ensure web pages work correctly
- ensure that you have the best experience when using the system
Our resources don’t work with Internet Explorer (IE11). We recommend using another browser such as:
Your browser cache stores data such as images and web pages to help them load faster.
This data is stored on your device (computer, laptop, tablet, or smartphone).
Because we frequently change and update our website, clearing your cache ensures you see the latest version of the website.
If you don’t, it may cause problems using our services.
Here are some external links to help you clear your cache on common browsers:
Some learners use work devices to access our resources. Sometimes, this can cause issues due to the organisation’s security settings.
If you experience difficulties:
- check whether firewalls or VPNs are running
- if needed, ask your internal IT team to check whether the website needs to be whitelisted
Further support
Any other questions? You’re welcome to complete the form below.
Your feedback will help us improve our services and ensure that learners have the best possible experience.