Frequently Asked Questions
Data protection
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Why do you ask for personal information during the enrolment process? |
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In order to enroll on Learn Welsh courses you will be asked to complete a registration form. During this process you will be asked for some personal details; some of the information is marked as mandatory and others are optional. All Learn Welsh courses are funded by Welsh Government and we are therefore required to collate data on learners in Wales. The data collated adheres to the requirements of the Lifelong Learning Wales Record (LLWR). LLWR collates data for post-16 funding and planning, monitoring performance and strategic development. It also provides the official source of statistics on post-16 (non-higher education) learners in Wales. There is also a data notice that you are required to read and accept at the end of the registration process which provides further explanation on why this information is collated and how it is processed and shared. If you would like to discuss this in more detail you are welcome to contact the National Centre for Learning Welsh or your local provider. |
| How will you be using my personal information? |
| Full information on how we will be collating, processing and sharing your data is available in the data notice. |
Registration
| I don’t want to register on-line. Is there another way that I can register? |
| If you do not wish to register online, you can complete a paper registration form and send it to your provider via post or email. To receive a copy of the form, contact your local provider - their details can be found here. Your provider can also provide help in registering for the course. |
| I don’t have an email address; can I still register on a course? |
| The new Interactive Site – learnwelsh.cymru - features useful information for you during your learning Welsh journey. This includes digital resources, which correspond to your course levels, news about local events and an opportunity for you to provide feedback on your learning experiences. In order to benefit from these opportunities, you will need an email address, and you will be requested this as part of the registration process. Setting up an email account is relatively simple; your provider will be happy to help you with this. If you do not have an email address, you can complete the paper registration form and return it to your local provider. |
| I have completed the online registration, but I haven’t received notification that the registration process has completed. |
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Apologies for this, hopefully we can help you. We suggest you check the following: · Have you have completed all the boxes asking for information on the registration form? If you · Has your email address been typed correctly on the registration form? · Check that the message hasn’t been sent to your Junk/Spam mailbox. · The CACHE on your computer is cleared, to ensure you are viewing the most current version If you continue to experience difficulties, contact your local provider who can check if the registration has been completed. They can also provide you with further assistance. |
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I am already registered on one course. When I try to log in and register on another course, I must provide all my details again. Is this correct? |
| You have already provided us with some details as part of creating an account on learnwelsh.cymru and if you have registered on a course. You do not need to provide all this information for the second time, however we do ask you to provide some information again as you register on a different course. This allows us to ensure that the information you provide is still correct and current. Some of the information we ask for is mandatory, other information is optional. |
| I have registered on the incorrect course; how do I change this? |
| This is not a problem. You will need to contact your local provider and explain the situation and they will be able to rectify this and register you on the correct course. Their contact details are available here. |
| I haven’t received a message confirming that I've registered on a course. What should I do? |
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Apologies for this, hopefully we can help you. We suggest that you check the following: · You have typed in your email address correctly. · The message hasn’t been sent to your junk/ spam mailbox. If you continue to experience difficulties, contact your local provider who can check if the registration has been completed. They can also provide you with further assistance. |
| I live abroad but I want to attend a Welsh for Adults course. Which address should I provide on the registration form? |
| It notes on the registration form that you need to provide your residential address for the time that you are staying in the UK. Your local provider might contact you for further information prior to attending the course. |
Cost and discounts
| How do I pay for my course? |
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You must first register on a course before payment is made. There are two ways to pay for a course: Option 1: Pay online quickly and safely from your profile online. There is a section within your profile that lists each course you have enrolled on. If a course hasn’t been paid, you will notice a green ‘Pay’ button next to the course. This will take you through the steps to pay online. Option 2: After registering on a course, you will receive an email to confirm that your local provider will be in touch to arrange payment. |
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Are there discounts available for learning Welsh? |
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There are discount schemes available; to discuss this, please contact your local provider. You can also apply for a grant from the Financial Contingency Fund. Further information and an application form are available here. |
| I don’t want to pay online - is there another option? |
| Contact your local provider to discuss alternative arrangements. |
Forgotten password?
| I have forgotten my password. How do I reset this? |
| You can reset your password directly from the login screen. There is a ‘Login’ button found at the top of every Learn Welsh Page on our site. |
Keeping your browser up-to-date
Our system is being developed on a regular basis to ensure that we keep up-to-date with the most current web technologies.
Therefore keeping your internet browser up-to-date is important for both security and ensuring that web pages display properly.
As of January 2022 our digital resources will no longer support Internet Explorer 11 (IE11). If you're currently using IE11, we recommend switching to a supported browser like Microsoft Edge, Google Chrome, or Mozilla Firefox.
Clearing your browser cache
Browser cache are stored pieces of data, such as images and HTML, which are needed to view a website. It is used to speed up the page loading times. These get stored as short term memory on your device (i.e PC, laptop, tablet, smartphone).
However, as we continue to develop and update our website on a regular basis we recommend that you clear your browser cache to ensure that you are using the most up-to-date version of our website. By not clearing your browser cache it can cause issues and may impact the service we try and offer to you on our website.
There are plenty of documentation online on how to do this, but here are a few external resources to help you clear cache on a few of the most commonly used browsers: