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Frequently Asked Questions

Why do you ask for personal information during the enrolment process?

How will you be using my personal information?

I don’t want to register on-line. Is there another way that I can register?

How do I pay for my course?

How do I login to my account?

How do I change/update my personal details?

Are there discounts available for learning Welsh?

I don’t want to pay online - is there another option?

I don’t have an email address; can I still register on a course?

I have completed the online registration, but I haven’t received notification that the registration process has completed.

I am already registered on one course. When I try to log in and register on another course, I must provide all my details again. Is this correct?

I have registered on the incorrect course; how do I change this?

I haven’t received a message confirming that I've registered on a course. What should I do?

I live abroad but I want to attend a Welsh for Adults course. Which address should I provide on the registration form?

My workplace is paying for my Learn Welsh course. How do I arrange this?

I have forgotten my password. How do I reset this?


The below are guidelines